Handling time is within 24 - 48 hours depending on the product nature and level of customization. If you order custom made item, it will take up to 3 - 5 days to make the final product.
The average shipping time is between 7 - 14 days as we ship from different warehouse in US, UK and China. For International Shipping (Outside USA), it will take between 10 days - 15 days to receive your product.
You can contact us via email (email@example.com) if you need tracking number from us.
I tried to place an order but there was an error - the order wouldn't go through. However, I noticed in my bank account that money has been deducted. I haven't received an order confirmation. Can you please confirm with me if my order has gone through?
If you didn't see the order confirmation page or receive the order confirmation email (Unless you provided the wrong email address), it means your order didn't go through. The charge you see is a pending charge will drop in 1 - 2 days.
There has been no movement on my order status. Can you please give me an update on my order?
If you accidentally order an item you did not want, you can change the order within 24 hours upon your order confirmation. However, this doesn't apply to custom made item as we try to make the item as soon as we receive the order.
You can contact us to change the picture of your pet if you accidentally uploaded the wrong one when you placed your order.
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